Price Match Guarantee

At CPAP Online, we believe that quality sleep therapy should be both accessible and affordable. That’s why we’ve introduced our Price Match Guarantee Policy – so you’re always getting the best deal possible, without compromising on care and support.

Our Price Match Guarantee applies only to accredited Australian CPAP providers. We do not match offers from overseas companies, and here’s why:

• Warranty Protection – ResMed Australia and other local suppliers honour warranties purchased through accredited Australian businesses (up to 5 years). Overseas purchases typically only include a shorter warranty, often just 2 years, and may not be valid in Australia.
• Shipping Costs – Warranty claims with overseas suppliers usually require sending the unit back internationally, which can cost up to $150 each way.
• Network Compatibility – Overseas CPAP machines often have built-in modems that are not compatible with Australian networks, meaning connectivity features and apps will not work here.
• Customs & Duties – Importing from overseas can attract additional customs and duty charges (typically around $150), payable each time the unit is shipped, including for warranty claims.

How It Works

1. Seen a lower price? Let us know before you buy.
2. Send us the link to the product on their website, or the original quote, via our contact form.
3. Once verified, we’ll match our competitor’s price — easy as that.

Shipping & Returns

Domestic Shipping Policy

• We try our best to process and dispatch orders within 1-5 business days from our Sydney warehouse. (stock permitting)
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the dispatch of your order, we will attempt to contact you via email.
• We encourage customers to contact us to find out if a product is in stock before placing your order.

Shipping & Returns

• Shipping method is automatically calculated at checkout
• *Depends on Rural/Metro in different states.
• Please note, shipment method does not affect dispatch times.
  

Damages & Warranty

• CPAP Online Australia is not liable for any products damaged or lost during shipping.
• If you received your order damaged, please send us a photo via the contact form on our website and we will file a claim with Australia Post.
• Please note it can take several weeks for the carrier to investigate before we can provide you with some answers.
• All deliveries are insured with the carrier and we will only provide you with a refund/replacement if and once the carrier has provided us with a reimbursement.
• Please save all packaging materials and damaged goods before filing a claim.

Read our full shipping & returns policy

Do I Need a Prescription?

In Australia, you are not legally required to have a prescription to purchase a CPAP machine.

However, it is strongly recommended that you discuss your sleep apnoea treatment with your primary healthcare provider or sleep specialist.

To ensure we can help you achieve the most effective and safe therapy, we encourage customers to upload their prescription and/or recent sleep study results when placing an order. This allows our trained sleep technicians to provide more accurate guidance and assist with appropriate machine setup. However this is not mandatory.

Machine Setup and Therapy Support

If your doctor or specialist has supplied specific pressure settings or clinical recommendations, our sleep technicians can configure your device free of charge.

Simply place your order and leave a note at the bottom of the checkout page under 'Notes About my Order' or send your prescription or sleep study report through our Contact Page.

If you do not have prescribed settings, most modern Auto-Adjusting Positive Airway Pressure (APAP) machines use advanced algorithms to automatically adjust pressure on a breath-by-breath basis, delivering effective therapy without requiring manually set fixed pressures.

Important Notes & Safety Information

• CPAP and APAP devices are medical devices. Always use them in accordance with advice from a qualified healthcare professional.
  
• This information is not a substitute for medical advice. Please consult your doctor if you have concerns about symptoms, treatment suitability, or therapy settings.
  
• CPAP therapy may not be suitable for all patients, particularly those with certain respiratory, cardiac, or neurological conditions. Seek medical advice if unsure.
  
• By uploading your prescription or sleep study report, you help our technicians ensure your therapy setup aligns with Australian clinical best practice.