Thank you for visiting and shopping at CPAP Online Australia. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Dispatch Processing Time:
- We try our best to process and dispatch orders within 1-5 business days from our Sydney warehouse. (stock permitting)
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the dispatch of your order, we will attempt to contact you via email.
- We encourage customers to contact us to find out if a product is in stock before placing your order.
Delivery Service Confirmation Types:
Order Value $ | AusPost Service Confirmation Type |
Orders Under $50 | Authority To Leave (ATL) |
Orders Between $50 – $250 | Safe Drop By default packages will require Signature On Delivery, however customers can request Authority To Leave (ATL) using the MyPost account. |
Orders Over $250 | Signature Required (No ATL) |
- We encourage our customers to use the Australia Post MyPost account via app/website to manage their deliveries.
- The email and mobile number used on the order will be passed to Australia Post to match parcels to your account.
Shipping Rates & Delivery Estimates:
Express Post is still the fastest delivery method especially for Rural and Interstate deliveries as it goes by air rather than truck.
Standard Shipping Options | Estimated delivery time after dispatch* | Shipment cost |
Australia Post Standard (Any Order Over $100) | 3-7 Business Days After Dispatch | FREE |
Australia Post Standard (Any Order Under $100) | 3-7 Business Days After Dispatch | A$10 |
Express Shipping Options | ||
Australia Post Express (Masks & Parts) | 1-3 Business Days After Dispatch | A$15 |
Australia Post Express (Machines) | 1-3 Business Days After Dispatch | A$50 |
- Shipping method is automatically calculated at checkout
- *Depends on Rural/Metro in different states.
- Please note, shipment method does not affect dispatch times.
While we try our best to get your order to you as soon as possible, occasionally things may not go 100% to plan and delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damages & Warranty:
- CPAP Online Australia is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please send us a photo via the contact form on our website and we will file a claim with Australia Post.
- Please note it can take several weeks for the carrier to investigate before we can provide you with some answers.
- All deliveries are insured with the carrier and we will only provide you with a refund/replacement if and once the carrier has provided us with a reimbursement.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We can ship to most countries, please contact us to get a shipping quote and expected import taxes you might encounter.
Related products
-
ResMed Quattro Air Headgear Replacement
$80.00Original price was: $80.00.$75.00Current price is: $75.00. Select options This product has multiple variants. The options may be chosen on the product page -
ResMed Quattro Air For Her Headgear Replacement
$80.00Original price was: $80.00.$75.00Current price is: $75.00. Select options This product has multiple variants. The options may be chosen on the product page -
ResMed AirFit & AirTouch N20 Headgear Replacement
$80.00Original price was: $80.00.$64.00Current price is: $64.00. Select options This product has multiple variants. The options may be chosen on the product page -
Fisher & Paykel Eson 2 Headgear Replacement
$85.00Original price was: $85.00.$80.00Current price is: $80.00. Select options This product has multiple variants. The options may be chosen on the product page