Terms and Conditions

Access to and use of the CPAP Online Australia website (the 'Website') is subject to the following terms and conditions.  This website is owned and operated by CPAP Online Australia only. The website's (inclusive of all terms and conditions) products, prices, and services might not be available and applicable from any other CPAP Online Australia associated store. By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice.  You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at [email protected]

CPAP Online Australia has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site ('Content') are correct and up-to-date at the time of publication. CPAP Online Australia does not represent or warrant the accuracy or completeness of the Content (inclusive of all evaluations and testing in respect to sleep apnoea diagnostics) and does not remain liable for any errors, omissions, or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.

To the extent permitted by law, CPAP Online Australia and its directors, employees, agents, and contractors exclude all liability for any consequential, indirect or incidental loss or for any in respect to consumers sleep health and overall health (inclusive of customers airflow and respiratory system), income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it's caused by any negligent act or oversight on our part or by CPAP Machine Sale's associated entities.

Certain laws, including the Competition and Consumer Act 2010 (Cth), can imply warranties or conditions, or impose obligations on CPAP Online Australia that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent to which CPAP Online Australia is able to do so, our liability will be limited to resupplying of the Content.

CPAP Online Australia does not guarantee the security of using this site or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy

The Website may contain hyperlinks to sites operated by third parties. CPAP Online Australia does not control these linked sites, and we are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and CPAP Machine Sale's decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.

(a)    Copyright

All Content contained on this Website is protected by Australian and international copyright laws, unless indicated otherwise on this site.

You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorised by CPAP Online Australia and then only according to the conditions as stipulated by CPAP Online Australia ; and (b) include the copyright notice "© CPAP Online Australia " on the copy.

You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by CPAP Online Australia in writing.

(b)    Trademark Notice

This site contains registered trademarks that are, unless shown otherwise, either owned or licensed by CPAP Online Australia and are protected under the laws of Australia and other countries. You must not use CPAP Online Australia trademarks, except: (a) by saving or printing out a copy of this site as allowed under the copyright notice set out above; (b) as part of a legitimate reference to CPAP Online Australia or a CPAP Online Australia product or (c) with CPAP Machine Sale's prior written consent.

The use of any trademarks on this site that are not owned or licensed by CPAP Online Australia is not intended to indicate any association with, or endorsement by, the owner of that trademark.

(c)    Intellectual Property in Designs

This Website contains graphics and other visual representations of products protected by copyright and/or the Designs Act 2003 (Cth) and equivalent laws in other jurisdictions. CPAP Online Australia  takes active steps to protect its rights in its designs and strictly enforces these rights pursuant to the applicable laws.

Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.

By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New South Wales, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement.

As this site can be accessed throughout Australia and overseas, CPAP Online Australia does not represent that the Content complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located.

Customers must provide CPAP Online Australia with complete and accurate details when making purchases. CPAP Online Australia is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer. 

All prices quoted are in Australian dollars (AUD) and include GST. Costs related to international orders are calculated using an integrated currency converter. CPAP Online Australia is not responsible for varying currency conversion rates charged by customers' banks.

Payment is processed through Visa, American Express, Mastercard, and Paypal. 

If purchasing through Paypal, upon checkout, customers will be redirected to the PayPal website where they can select their payment method. However, it is not necessary for customers to have a PayPal account to shop with CPAP Online Australia.

Zip pay or Humm service is available on Australian orders only. At checkout, customers will be redirected to these respective websites to complete the transaction. To be eligible for Zip pay or Humm, customers must have an existing Australian Visa or Mastercard debit/credit card, over 18 years of age, live in Australia. To see these complete terms, visit: https://account.zipmoney.com.au/#/

Customers will receive an invoice confirming the order once CPAP Online Australia receives payment. Some orders may be subject to fraud checks by the CPAP Online Australia staff, this means you may be required to provide additional identification to verify your transaction.

Price discounts are in AUD. Products, prices, promotions, sales, and discount codes are only available online and cannot be used in store, to purchase gift cards, or in conjunction with any other offers. The prices online are not available in store at any associated CPAP Online Australia stores.

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales.

Customers will be provided with tracking numbers once orders are shipped out.

Please refer to our shipping policy for further information. (refer link to shipping page).

In the event where a parcel is not claimed/refused by the receiver,  will attempt re-delivery. If DHL/Auspost/Gologistic and/or our team is unable to arrange a re-delivery by cut-off time, the parcel will be returned if in australia or destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.

CPAP Online Australia takes every measure against credit card fraud. If we suspect that a customer's order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.

CPAP Online Australia reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

CPAP Online Australia is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

Returns and Refunds

It is important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if:

  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:

  • The item is in original condition and unopened with all the tags still attached;
  • The item has absolutely no marks or stains and is in accord with hygiene standards;
  • The item is returned to us within 14 days from delivery date.

Please note that items from CPAP Online Australia cannot be returned unless deemed faulty.

A CPAP Online Australia store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item online or save your CPAP Online Australia store credit for later since it never expires! We do not currently offer direct exchanges.

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. As such, a payment on delivery shipping option is available for customers in this scenario only. If you need results in a hurry expedited shipping for a small fee is available.

Orders placed with zip pay are not eligible for a credit note unless proven to be faulty after inspection by our team which then our warranty policy will apply. Visit Zip pay's refund policy here: https://help.zip.co/en/articles/31-how-do-i-get-a-refund

  • We do not offer refunds for change of mind or wrong size choice, however, we can provide you with a credit note equivalent to the price of the item(s) you purchased as long as the products have not been used. 
  • Should our return policy not have been honoured, the item will be sent back with charges payable by the customer. 
  • Final Sale Items cannot be returned unless deemed faulty after which our warranty policy applies. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

We treat every order with absolute care and pack them with precision to make sure they are in good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a new product of the exact type provided:

  • You notify us within 2 days from the delivery date providing a description of the fault in your items along with pictures as proof via email to [email protected]
  • Your claim of the faults have been reviewed and approved by our staff. (please note each items SN number is recorded prior to the item being shipped for tracking purposes)

Please note: Once your Faulty item has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the new product to arrive, so please be patient. If your new delivery has taken longer than this, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will be able to cover the return shipping cost. 

Please post your return to:

CPAP Online Australia,

Level 1, 92 Rowe St

Eastwood, 2122

Australia

If you wish to return something you purchased using Zip Pay, the process is the same. Unless the item is deemed faulty, you will be issued a store credit for the full amount of the unwanted item. Please note, your personal agreement with Zip pay will still stand and you will continue to pay any scheduled repayments.

Please contact our team at [email protected] with your return enquiry for instructions.

Please note: Australian returns will take approximately 5-7 business days from the date of delivery. Returns from overseas can take 2-4 weeks, if you need this processed sooner, please email [email protected] so we can help.

Sleep Tests Terms

Yes, absolutely! We use the same testing equipment and diagnostic procedures that most hospitals and sleep centres use in Australia. Every test is interpreted by our Board Certified Sleep Medicine Physicians and these detailed reports reviewed by a CPAP Online Australia Registered Sleep Apnoea trained pharmacist.

Yes, our test will monitor both your airflow and your respiratory effort. This provides the necessary data for the Sleep Technologist and the Physician to distinguish between Central and Obstructive Sleep Apnoea.

We started CPAP Online Australia with the goal of providing everyone with access to low-cost testing.  We believe that offering affordable testing is the right thing to do. We were able to create a process to achieve that goal while still using the same testing equipment as hundreds of hospitals and sleep centres across the nation.

No prescription is necessary. CPAP Online Australia is proud to offer direct-to-consumer testing.

In most cases, Yes! Although CPAP Online Australia does not bill insurance directly, we will provide you with an itemised invoice, which you can submit to your insurance company for reimbursement.

Yes. We use TGA/FDA Approved Type III testing equipment to evaluate you for Sleep Apnea in the comfort of your own home. Our program meets all testing standards set forth by the Department of roads and maritime service.

No. This test is indicated for adults 18 and older.

Website Order Terms

If your CPAP Online Australia purchase isn't working out for you, we're more than happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn't a clearance sale item. Please note, we do not offer direct exchanges!

Once our team received your return parcel, they will be more than happy to issue you an online credit note that never expires to purchase absolutely anything on our online store, or the size you prefer. If you have any further questions, or to check if your item is eligible for return, please read our returns policy above.

Our warehouse team process and pack orders quite quickly! However, we can change things if you contact us within 24 hours after your order has been placed so long as the package has not already left the store. Please ensure all the details are correct when you checkout.

Sign up your mailing list to be notified of a restock so you don\'t miss out the next time.

We endeavour to have your order processed and dispatched within one working day to ensure you will receive your order ASAP (unless it is a pre-order item or it is during a heavy volume sale period). You will be emailed your tracking information once your order has been dispatched, and in some cases you will need to allow a few hours for your tracking to be live.

International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at [email protected] and one of our friendly team members will be able to assist you.

Currently, CPAP Online Australia does not have a physical store. 

You're able to browse through our store in your international currency - however, as we are an Australian store, the price will automatically convert to AUD when you get to checkout (and include your shipping fee if applicable). It might look like you're paying more, but it is simply just the most current exchange rate.

We are based in Eastwood, Sydney, NSW, Australia.

We do not offer lay-bys, and we cannot put items on hold. However, we do have Zip pay and Humm available for Australian orders.

Shipping

Standard shipping within Australia is $29.99 but we offer this to all our customers Free of Charge. Express Shipping within Australia is $59.99 but we offer this to all our customers for only $29.99. Our Express delivery takes 24-48 hours for most urban postcodes in Australia, Otherwise, with regular shipping, it can take 3-10 working days depending on your location. International Shipping fees vary but starts at $120.

Please refer below at all the details and estimated delivery times. If you still have any further questions, please feel free to contact our Customer Service Team.

 

AUSTRALIA

INTERNATIONAL

EXPRESS

Order before 2:00 PM, Monday to Friday AEST

Order before 2:00 PM, Monday to Friday AEST

STANDARD

Order before 12:00 PM, Monday to Friday AEST

Order before 12:00 PM, Monday to Friday AEST

All orders placed after the above dispatch cut-off time will be processed the following business day. Orders placed after cut-off time on Friday and purchased throughout the weekend will be processed on the following Monday.

There can be possible delays during this high volume sale period. Our team are working hard to make sure you get your new CPAP Online Australia products as soon as possible and appreciate your patience. Please note, CPAP Online Australia is not responsible for any delays caused by Australia Post, DHL Express and Gologistic, especially during high volume seasons.

All Australia Post/Gologistic parcels are signature on delivery with authority to leave required to be expressed. This means you\'re welcome to sign for your parcel at delivery, otherwise if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record proof of delivery in this instance. We do not recommend this option so where possible we insist that Australia post take the item back to the closest Post office for future collection by you. If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, CPAP Online Australia is not held liable in the event the parcel goes missing. Further, CPAP Online Australia will not be able to refund or resend the parcel. We appreciate your understanding.

FAQ

CPAP Online Australia is committed to improving your health & wellbeing. Our qualified professional pharmacists and technicians are available to answer any questions you may have & offer personalised advice on sleep apnoea treatment

Enquiries: [email protected]

Contact Us by Phone: (02) 0403 787 393 | Monday to Sunday: 9:00AM - 5:00PM AEST