Autumn Air Sale: Take $100 Off Any Machine

Plus a free cleaning kit with every ResMed AirSense 11 and Löwenstein Prisma20A package.

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Ends 31/05/2024 11:59PM AEDT (Sydney Time)

Orders & Shipping

Thank you for visiting and shopping at CPAP Online Australia. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Dispatch Processing Time:

  • We try our best to process and dispatch orders within 1-5 business days from our Sydney warehouse. (stock permitting)
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the dispatch of your order, we will attempt to contact you via email.
  • We encourage customers to contact us to find out if a product is in stock before placing your order.

Delivery Service Confirmation Types:

Order Value $AusPost Service Confirmation Type
Orders Under $50Authority To Leave (ATL)
Orders Between $50 – $250Safe Drop
By default packages will require Signature On Delivery,
however customers can request Authority To Leave (ATL) using the MyPost account.
Orders Over $250Signature Required (No ATL)

Shipping Rates & Delivery Estimates:

Express Post is still the fastest delivery method especially for Rural and Interstate deliveries as it goes by air rather than truck.

Standard Shipping OptionsEstimated delivery time after dispatch*Shipment cost
Australia Post Standard (Any Order Over $100)3-7 Business Days After DispatchFREE
Australia Post Standard (Any Order Under $100)3-7 Business Days After DispatchA$10
Express Shipping Options  
Australia Post Express (Masks & Parts)1-3 Business Days After DispatchA$15
Australia Post Express (Machines)1-3 Business Days After DispatchA$50
  • Shipping method is automatically calculated at checkout
  • *Depends on Rural/Metro in different states.
  • Please note, shipment method does not affect dispatch times.

While we try our best to get your order to you as soon as possible, occasionally things may not go 100% to plan and delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages & Warranty:

  • CPAP Online Australia is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please send us a photo via the contact form on our website and we will file a claim with Australia Post.
  • Please note it can take several weeks for the carrier to investigate before we can provide you with some answers.
  • All deliveries are insured with the carrier and we will only provide you with a refund/replacement if and once the carrier has provided us with a reimbursement.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • We can ship to most countries, please contact us to get a shipping quote and expected import taxes you might encounter.