Thank you for visiting and shopping at CPAP Online Australia. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time:
- We try our best to process and dispatch orders within 1-5 business days from our Sydney warehouse. (stock permitting)
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the dispatch of your order, we will attempt to contact you via email.
- We encourage customers to contact us to find out if a product is in stock before placing your order.
Shipping rates & delivery estimates:
Express Post is still the fastest delivery method especially for Rural and Interstate deliveries as it goes by air rather than truck.
|Standard Shipping Options||Estimated delivery time after dispatch*||Shipment cost|
|Australia Post Standard (Any Order Over $100)||3-7 Business Days After Dispatch||FREE|
|Australia Post Standard (Any Order Under $100)||3-7 Business Days After Dispatch||A$10|
|Express Shipping Options|
|Australia Post Express (Masks & Parts)||1-3 Business Days After Dispatch||A$15|
|Australia Post Express (Machines)||1-3 Business Days After Dispatch||A$50|
- Shipping method is automatically calculated at checkout
- *Depends on Rural/Metro in different states.
- Please note, shipment method does not affect dispatch times.
While we try our best to get your order to you as soon as possible, occasionally things may not go 100% to plan and delivery delays can occasionally occur.
Shipment confirmation & Order tracking:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damages & Warranty:
- CPAP Online Australia is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please us the contact form on our website and we will file a claim with Australia Post.
- Please note it can take several weeks for the carrier to investigate before we can provide you with some answers.
- All deliveries are insured with the carrier and we will only provide you with a refund/replacement if and once the carrier has provided us with a reimbursement.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We can ship to most countries, please contact us to get a shipping quote and expected import taxes you might encounter.