ResMed Non-Heated Tubing Elbow For Air 10/Lumis

Thank you for visiting and shopping at CPAP Online Australia. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Dispatch Processing Time:

• We try our best to process and dispatch orders within 1-5 business days from our Sydney warehouse. (stock permitting)
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the dispatch of your order, we will attempt to contact you via email.
• We encourage customers to contact us to find out if a product is in stock before placing your order.

Delivery Service Confirmation Types:

Order Value $	AusPost Service Confirmation Type
Orders Under $50	Authority To Leave (ATL)
Orders Between $50 – $250	Safe Drop By default packages will require Signature On Delivery, however customers can request Authority To Leave (ATL) using the MyPost account.
Orders Over $250	Signature Required (No ATL)

• We encourage our customers to use the Australia Post MyPost account via app/website to manage their deliveries.
• The email and mobile number used on the order will be passed to Australia Post to match parcels to your account.

Shipping Rates & Delivery Estimates:

Express Post is still the fastest delivery method especially for Rural and Interstate deliveries as it goes by air rather than truck.

Standard Shipping Options	Estimated delivery time after dispatch*	Shipment cost
Australia Post Standard (Any Order Over $100)	3-7 Business Days After Dispatch	FREE
Australia Post Standard (Any Order Under $100)	3-7 Business Days After Dispatch	A$10
Express Shipping Options
Australia Post Express (Masks & Parts)	1-3 Business Days After Dispatch	A$15
Australia Post Express (Machines)	1-3 Business Days After Dispatch	A$50

• Shipping method is automatically calculated at checkout
• *Depends on Rural/Metro in different states.
• Please note, shipment method does not affect dispatch times.

While we try our best to get your order to you as soon as possible, occasionally things may not go 100% to plan and delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages & Warranty:

• CPAP Online Australia is not liable for any products damaged or lost during shipping.
• If you received your order damaged, please send us a photo via the contact form on our website and we will file a claim with Australia Post.
• Please note it can take several weeks for the carrier to investigate before we can provide you with some answers.
• All deliveries are insured with the carrier and we will only provide you with a refund/replacement if and once the carrier has provided us with a reimbursement.
• Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

• We can ship to most countries, please contact us to get a shipping quote and expected import taxes you might encounter.